Here at Naqash we want you to be happy with your product ordered and we inspect and pay careful attention to each order before it leaves our shipping dept.
For our handmade products please allow for slight differences in our items as they are made by many individual crewel artist, this adds to the beauty and originality of each piece.
If you would like to exchange or return an item purchased in the last 7 days, you will need to request a Return Authorization (RA) number (note: that custom design work and custom sizing orders are not eligible for return or exchange). After submitting your return request, we will review the information and forward on via email an RA number and instructions for returning the item. Please do not return items to us or any of our addresses without prior authorization as it will result in further shipping charges for you.
Please note: that items shipped back to us without a return authorization number will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 30 days for a refund or exchange. Returned items should be free from dirt and debris (including pet dander). In the event an item is returned in a condition where it cannot be resold, the order will be sent back to you and additional shipping charges will apply. Shipping fees are non-refundable
Any Naqash Home and Fabrics in stock standard regular sizes and designs that are purchased must be returned within7 days of receipt and are subject to a 25% restocking fee.
Restock Fee: The following products will incur a 25% restocking fee for returns on items that are not defective: and must be in excellent condition upon our receiving (all lampshades and dust-bins, all ready stock bedding, drapery, pillows, bed skirts, shams, rugs, shawls, scarves and handbags) Shipping fees are non-refundable. All custom ordered sizes or artist design custom, are custom made to order and considered a final sale. Final sale items are not eligible for return or exchange. Standard shipping costs are based on item prices as outlined within our shipping information.