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Please find below our terms and conditions. If at any time you have further questions please do not hesitate to send us an email or give us a call.
Here at Naqash Handmade, the manufacturing of our products is a great honor and a family tradition. We believe in our responsibility and our commitment to delivering the highest quality and superior craftsmanship for all our products. We guarantee you that all our products will be delivered to you in new condition and without damage. We check each item for faults along the way and before packaging.
Shipping and Processing Fees
Here at Naqash Handmade, Shipping and Processing fees are charged to you only to compensate our company for the cost of shipping and processing your order. We have multiple ways of shipping your order to you and we make a great effort to choose the best choice for your particular shipping needs.
However, in the event that you receive a product that has a defect at the time of delivery, contact us within 7 days of receiving your products. Please contact us by email custserv@naqashhandmade with your request, and be sure to include the invoice number, name of the product, and description of the defect along with your contact information. At that time we can access the problem and make a decision to what the appropriate next steps will be.
We do not offer returns on any of our customer custom designs, as these are not a part of our available product line, and are only being produced as an exclusive product.
Your Privacy is important to us.
We are happy to keep you informed of new selections here at Naqash Fabrics, Please fill out our email request form and we will add you to our mailing list. By subscribing to Naqash Handmade email list, you will receive periodic updates and news about our website. We will also use the email address you provide to us on your order to send you website updates. Please be assured that we do not share your information with outside companies and that the email address you provide to Naqash Fabrics is for our internal use only.
If you purchase from us by mail, we will need a postal address, and we will add your name to our mailing list. This will be used only when we are sending out product sales materials and new product communications. We do not share your name or personal information.
We ask for your phone number on the inquiry form in the event that we need to contact you by phone, pertaining to your order only. We will not share your phone number with anyone else.
Naqash Handmade at times may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Pricing and Orders
Naqash Handmade reserves the right to discontinue, change our product specifications and/or prices without prior notice. All advertised specials are honored as long as the particular products are available or while supplies last.
By your placing an order, and/or your receipt of an order confirmation, please note that this does not constitute or imply a final acceptance of an order. Your order will only be confirmed after receiving the proper order information required. Naqash Handmade reserves the right to decline or cancel any order at any time.
Naqash Handmade is a Wholesale Manufacturing company under the parent company Kashmir Valley Arts. When you register to use the Naqash Handmade online website you must provide true, accurate, current and complete information about yourself, and maintain and promptly update your account information to keep it true, accurate, current and complete. We ask for your company information for the purpose of validating that you are indeed a business. Upon receiving your completed wholesale business membership form information, we will give you a call personally to welcome you and to validate your approval. Naqash Handmade, therefore, reserves the right to decline or cancel a membership signup on our website at any time. This is in respect to our wholesale customers that are doing business with us.
On occasion, Naqash Handmade makes slight changes to our terms and conditions. It is your responsibility to review our terms before ordering.